Author: Anna Oliver BSc, BPhEd, PGDipDiet, RD
With knowledge of the
Change Curve, you can plan how you'll minimize the negative impact of the change and help your clients adapt more quickly to it. Your aim is to make the curve shallower and narrower, as you can see in figure 2.
Figure 2 – Using the Change Curve
You can use your knowledge of the Change Curve to give individuals the information and help they need, depending on where they are on the curve. This will help you accelerate change, and increase its likelihood of success.
Actions at each stage are:
Stage 1
At this stage, people may be in shock or in denial. This is when reality of the change hits. They need time to adjust. Here, people need information, need to understand what is happening, and need to know how to get help.
So effective communication is crucial. Make sure you communicate often, but also ensure that you don't overwhelm the individual / family. They'll only be able to take in a limited amount of information at a time. But make sure that people know where to go for more information if they need it, and ensure that you take the time to answer any questions that crop up so that people feel secure.
Stage 2
Stage two is the ‘danger zone’ - as people start to react to the change, they may start to feel concern, anger, resentment or fear. They may resist the change actively or passively. They may feel the need to express their feelings and concerns, and vent their anger. Make sure that you, and in the case of child – their parents, are prepared for this stage; so you can make it as short lived as possible. But be aware: you can't anticipate exactly how each person will react, so watch, listen and support as necessary.
Stage 3
This is the turning point for individuals – they are starting to accept what’s happening. As people's acceptance grows, they'll need to test and explore what the change means. They will do this more easily if they are helped and supported to do so, even if this is a simple matter of allowing enough time for them to do so.
Be aware that this stage is vital for learning and acceptance, and that it takes time. Build in contingencies so that people can learn and explore without too much pressure.
Stage 4
This stage is the one you have been waiting for! This is where the changes start to become second nature, and people start to commit to the new way of doing things.
Now’s the time to celebrate with them. This is important! The journey is likely to have been rocky. What's more, they will find it much easier to cope with a major change next time if they can remember this sense of satisfaction and reward.